Customer obsession and happiness are central to everything we do. Our mission is to deliver outstanding products and service that meet or surpass your expectations.

To help ensure a smooth and transparent experience, we’ve outlined a few simple terms below. These explain how we work and what to expect throughout the process. By shopping with us, you agree to these terms, allowing us to serve you with care and clarity.

ORDER PROCESSING

We’ll process your purchase upon receiving a sales order confirmation.

RETURNS

If you're not completely satisfied with your area rug, you can return it within 7 days of delivery for a full refund, excluding shipping charges, as long as it is in new, unused condition. This policy applies only to in-stock, non-custom-made area rugs. Please be aware that some returns may be subject to a restocking fee of up to 10%, depending on the circumstances. Rugs on sale can be returned without any restocking fees.

CUSTOM ORDERS

All custom-made area rugs, broadloom carpeting, and hardwood flooring orders are final sales and cannot be returned, refunded, or canceled once placed. The deposit for a custom order is nonrefundable. If you cancel the order, we may retain the deposit. Customers are required to provide precise size measurements unless they opt for our professional measuring service.

DELIVERY

The delivery dates are estimates. We may experience delays beyond our control. We cannot be held responsible for shipping delays that are not caused by us.

COLOR VARIATIONS & DEFECTS

Minor color or shading differences between dye lots are normal and not considered defects. These variations are not grounds for rejecting the product, and exact color matches to samples cannot be guaranteed.

INSPECTION & ACCEPTANCE

Please inspect your merchandise for any obvious defects within 24 hours of delivery. If we do not hear from you within that time, we’ll assume you are satisfied with the product. Once the merchandise is cut or installed, it is no longer eligible for return.

STORAGE

Storage fees may apply if your order is ready for pick-up but remains uncollected 14 days after we notify you.

PRICING & TAXES

Please note that prices do not include sales tax, and additional charges may apply. All pricing is subject to change without notice, and written estimates or quotes are valid for 30 days from the date issued.

NO WARRANTIES OR GUARANTEES

There are no warranties, guarantees, or promises, either expressed or implied, related to the sale or delivery of products and services.