Customer happiness is central to everything we do. Our mission is to deliver exceptional products and services that meet or exceed your expectations. The terms below explain how we do business and what to expect, ensuring a smooth and transparent experience. By purchasing from us, you agree to these terms.

ORDER PROCESSING

We’ll process your purchase upon receiving a sales order confirmation.

RETURNS

If you're not completely satisfied with your area rug, you can return it within 5 days of delivery for a full refund, excluding shipping charges, as long as it is in new, unused condition. This policy applies only to in-stock, non-custom-made area rugs. Please note that some returns may be subject to a restocking fee of up to 10%, depending on the circumstances.

SAMPLES

We encourage you to borrow our samples to view them in your space and ensure you love the product before making a final decision. To allow fair access for all clients, samples may be borrowed for up to 7 days unless otherwise agreed, and any samples not returned within that time will incur a fee of up to $300 per sample, charged to the credit card on file.

CUSTOM ORDERS

Custom-made area rugs, broadloom carpeting, and hardwood flooring are produced to the customer’s specific measurements and preferences; therefore, all such orders are final sale and cannot be returned, refunded, or canceled once placed. If a deposit is required to initiate production, it may be retained in the event of cancellation. Customers are responsible for providing accurate measurements unless they elect to use our professional measuring service.

SHIPPING & DELIVERY

All shipping charges and delivery dates are estimates only and are not guaranteed, as they may change due to factors beyond our control, including carrier delays, customs clearance, port congestion, weather conditions, raw material shortages, and other logistical disruptions; accordingly, we are not responsible for delays arising from these circumstances. Please note that some merchandise may arrive with creases due to folding required for shipping, which typically relax over time; if white-glove delivery service is selected, crease removal will be included as part of the service.

VARIATIONS & DEFECTS

As with all handmade rugs, slight size variations within normal tolerance may occur due to the nature of the weaving craft. Minor color or shading differences between dye lots are also normal and not considered carpet defects. These variations are not grounds for rejecting the product, and exact color matches to samples cannot be guaranteed. Rugs made with hand-spun wool may show some sprouting, where small yarn ends appear on the surface. This is a normal characteristic of handmade rugs and does not affect their durability. If a sprout appears, carefully clip it at the surface with scissors.

INSPECTION & ACCEPTANCE

Please inspect your merchandise for any obvious defects within 48 hours of delivery. If we do not hear from you within that time, we will assume you are satisfied with the product. Once the merchandise is cut or installed, it is no longer eligible for return.

STORAGE

Storage fees may apply if your order is ready for pick-up but remains uncollected 14 days after we notify you.

PRICING & TAXES

Please note that prices do not include sales tax, and additional charges may apply. All pricing is subject to change without notice, and written estimates or quotes are valid for 30 days from the date issued. Any changes to the original scope of work may result in revised pricing. While we make every effort to ensure accuracy, any unintentional pricing errors may be corrected, and we will notify you promptly should this occur.

NO WARRANTIES OR GUARANTEES

There are no warranties, guarantees, or promises, either expressed or implied, related to the sale or delivery of products and services.